How to Put A Smile On Your Staff Members’ Faces

Studies from the last few years, even decades, prove that having happy personnel increases the productivity and earnings of a business. As demonstrated by a study published by the University of Warwick in the United Kingdom, happiness increased the productivity of workers by 12%. Harvard Business Review also published a study demonstrating that a business […]

¿Cómo lograr la mejor sonrisa en tu personal?

Hoy en día sabemos que existen diferentes estudios en los últimos años, incluso décadas, que demuestran como tener un personal feliz aumenta la productividad e ingresos de una empresa. Así lo ha demostrado una investigación publicada por la Universidad de Warwick en Reino Unido, que confirma que la felicidad incrementa en promedio un 12% la […]

5 Strategies to Turn Service Quality into The Lifestyle of Your Hotel or Business

The concept of ‘quality’ is not to follow a single model, rather quality stems from the processes, strategies, people, and culture of an organization. Assuming Service Quality as part of your company’s philosophy will allow the results to speak for themselves and will differentiate you from your competitors. In my experience, the concept of quality […]

What Role Does Today’s Digital Transformation Play and What Is Our Human Role?

Adapting ourselves to the new changes that the current digital transformation implies has caused concern about how we will navigate the future and what role people and their positions play and will play in their organizations. Psychology identifies various modalities of human thought, including: the strategic, the systemic, the creative, the intuitive, and the logical, […]

El rol de la transformación digital versus el rol humano

Estamos actualmente muy enfocados y preocupados, en analizar si la transformación digital y los robots podrán sustituir el rol de los humanos en las organizaciones y en los diferentes entornos de la sociedad. En psicología se han definido distintos tipos o modalidades de pensamientos como el estratégico, el sistémico, el creativo, el intuitivo, el lógico […]

Technology and Hotel Innovation: How to Improve Service for Your Guests

hotel innovation

The evolution of information and communication technology presents a great opportunity for hotel innovation because it connects us with the guests’ powerful insights on how to improve our service offer and product quality, and how to diversify our offerings. So how do we integrate technology with our staff? And if we do, how do we […]

¿Por qué contratar una Consultoría Hotelera o de negocios?

Contar con la ayuda de un tercero, que ha tenido la experiencia profesional de haber vivido los problemas que aquejan hoy a sus potenciales clientes, que puede tener una visión imparcial de criterios que permita organizar los objetivos a largo plazo de la empresa, ser guía en la planificación estratégica de la organización para afrontar […]

How Airbnb’s Innovation Benefits Boutique and Medium Sized Hotels

innovación de Airbnb

The new Airbnb innovation project is a great opportunity for boutique hotels to increase the projection of their service offerings and position themselves as a highly sought after service in any destination. Small to medium-sized independent hotels have a great opportunity to increase the visibility of their service offerings and boost their sales through the […]

Five keys to diminish resistance to technological innovation in your hotel

To ensure business innovation within your hotel, it is essential to train staff to their maximum capacity so they understand how process transformation will optimize operational management during their work day and enhance the overall quality of service. If the employees of your organization are not familiar with the concepts of innovation and management of […]